Challenges in Modelling Healthcare Services: A Study Case of Information Architecture Perspectives

Challenges in Modelling Healthcare Services: A Study Case of Information Architecture Perspectives

George Leal Jamil (Informações em Rede, Brazil), Liliane Carvalho Jamil (Independent Researcher, Brazil), Augusto Alves Pinho Vieira (Independent Researcher, Brazil) and Antônio José Daniel Xavier (Federal University of Minas Gerais, Brazil)
DOI: 10.4018/978-1-4666-8637-3.ch001
OnDemand PDF Download:
No Current Special Offers


Information architecture and business models design have potential relationships when planning how one organization will plan and execute its operations. This relationship of these two conceptual constructs was the main objective of this chapter, analyzing how it can happen in healthcare services (HS) units. Understood as complex service units where data, information and knowledge are intensively produced and consumed, HS units are challenging contexts to observe this association, as several conditions and forces emerge to conform business models. Finally, motivations and considerations for managers and researchers were announced, allowing the continuity of this research, aiming to reach a strategic level for information and knowledge management for practical, service-oriented organizations.
Chapter Preview


This section has the objective to define a formal concept base to enable the chapter development. Here the main and accessory concepts will be discussed and affirmatively enunciated, granting chapter intended legibility, theoretical and practical works and, at last, the conclusive results.

Key Terms in this Chapter

Healthcare Systems: Corporative organizational structures and systems gathered to offer services of Healthcare – for example preventive Medicine, diagnosis, medication, surgical, recuperation, emergency, etc. - for final users.

Knowledge Management: Managerial definitions oriented to deal with organizational knowledge, approaching its production, sharing, valuation, storing and processing for final applications.

Business Models: Is a definition – exposed through diagrams, specification of business rules and relations, definition of systems and processes, structural definition and, most important, the way an organization perform its functions towards its customers – on how an organization conceives its functioning.

Information Systems: Structured composition of elements put together with the goal to deal with information in organizations, allowing to store, process, share, maintain, update and preserve information.

Information architecture: Information architecture is a set of disciplines, methods, devices and its managerial details and implementation that is applied to allow information life cycle in organizations.

Information Technology: Systems, software, devices and its associated management tools, which offer technological services for numberless organizational applications.

Process: A definition of a complete task that can be managed in parts or in its whole conception, including the relationship of its internal phases.

Complete Chapter List

Search this Book: