The Characteristics, Responsibilities, and Future of Chief Information Officers in the Public Sector

The Characteristics, Responsibilities, and Future of Chief Information Officers in the Public Sector

Rachel Lawry (Deakin University, Australia), Dianne Waddell (Deakin University, Australia) and Mohini Singh (RMIT University, Australia)
Copyright: © 2012 |Pages: 21
DOI: 10.4018/978-1-4666-0981-5.ch012
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Abstract

This chapter presents a model that depicts the critical factors and assists in understanding the demands and effectiveness of Chief Information Officers (CIO) in public sector organisations. The chapter explores the literature on public sector CIO addressing personal and professional characteristics. It also reviews the literature pertaining to the responsibilities, career advancement, and future directions in government departments. The authors adopt a qualitative methodology, by which semi-structured interviews are conducted with CIO representatives from a State Government in Australia. From collation of the interview results, utilising a mind mapping strategy, the chapter identifies a model that adequately reflects the critical factors required for a public sector CIO. The chapter concludes that there are certain unique characteristics and responsibilities that a public sector CIO must possess yet a private sector CIO does not require. The chapter also acknowledges the importance of outlining a future direction of the role, something that is neglected by the literature.
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Literature Review

The literature surrounding this issue is substantial, however the models have only been established in the last twenty years and the amount of available literature reflects such a time frame. Also, the chapter explores the contextual issue (private and public sector), and its impact on the CIO. In this area, the literature is more limited.

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