Chatbots as Tools for Psychoeducation and Self-Help in Mental Health

Abstract

The chapter highlights the role of mental health chatbots in solving problems in global mental health. It aims to explore how AI-powered conversational agents bridge the gap between growing demand and limited availability of mental health services. The authors explain advantages of chatbots, including accessibility, affordability, and user anonymity. They investigate the effectiveness of chatbots in improving treatment outcomes, meeting user needs, and improving operational efficiency. In addition, the chapter highlights the ability of chatbot as a knowledge sharer that seamlessly integrates information from various sources and keeps professionals up to date with current events. It deals with psychoeducation in clinical and non-clinical populations, covering biological, cognitive, emotional, and behavioural aspects. The authors also discuss the potential of chatbots in screening and self-help. Finally, they emphasise the importance of collaboration between psychologists, physicians, and engineers to optimise the development of chatbots to respond dynamically to user needs.