MLA
Klüwer, Tina. "From Chatbots to Dialog Systems." Conversational Agents and Natural Language Interaction: Techniques and Effective Practices, edited by Diana Perez-Marin and Ismael Pascual-Nieto, IGI Global, 2011, pp. 1-22. https://doi.org/10.4018/978-1-60960-617-6.ch001
APA
Klüwer, T. (2011). From Chatbots to Dialog Systems. In D. Perez-Marin & I. Pascual-Nieto (Eds.), Conversational Agents and Natural Language Interaction: Techniques and Effective Practices (pp. 1-22). IGI Global. https://doi.org/10.4018/978-1-60960-617-6.ch001
Chicago
Klüwer, Tina. "From Chatbots to Dialog Systems." In Conversational Agents and Natural Language Interaction: Techniques and Effective Practices, edited by Diana Perez-Marin and Ismael Pascual-Nieto, 1-22. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-617-6.ch001
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