MLA
Holzer, Mark and Richard W. Schwester. "Citizen Consultaions via Government Web Sites." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2867-2874. http://doi:10.4018/978-1-59904-947-2.ch214
APA
Holzer, M., & Schwester, R. W. (2008). Citizen Consultaions via Government Web Sites. In Anttiroiko, A. (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2867-2874). IGI Global. http://doi:10.4018/978-1-59904-947-2.ch214
Chicago
Holzer, Mark, and Richard W. Schwester. "Citizen Consultaions via Government Web Sites." In Electronic Government: Concepts, Methodologies, Tools, and Applications. edited by Ari-Veikko Anttiroiko, 2867-2874. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-947-2.ch214
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