MLA
Pieterson, Willem. "Citizens and Service Channels: Channel Choice and Channel Management Implications." Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, IGI Global, 2010, pp. 250-267. https://doi.org/10.4018/978-1-61520-931-6.ch014
APA
Pieterson, W. (2010). Citizens and Service Channels: Channel Choice and Channel Management Implications. In C. Reddick (Ed.), Citizens and E-Government: Evaluating Policy and Management (pp. 250-267). IGI Global. https://doi.org/10.4018/978-1-61520-931-6.ch014
Chicago
Pieterson, Willem. "Citizens and Service Channels: Channel Choice and Channel Management Implications." In Citizens and E-Government: Evaluating Policy and Management, edited by Christopher G. Reddick, 250-267. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-931-6.ch014
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