MLA
Pieterson, Willem. "Citizens and Service Channels: Channel Choice and Channel Management Implications." Technology Enabled Transformation of the Public Sector: Advances in E-Government, edited by Vishanth Weerakkody, IGI Global, 2012, pp. 143-159. https://doi.org/10.4018/978-1-4666-1776-6.ch009
APA
Pieterson, W. (2012). Citizens and Service Channels: Channel Choice and Channel Management Implications. In V. Weerakkody (Ed.), Technology Enabled Transformation of the Public Sector: Advances in E-Government (pp. 143-159). IGI Global. https://doi.org/10.4018/978-1-4666-1776-6.ch009
Chicago
Pieterson, Willem. "Citizens and Service Channels: Channel Choice and Channel Management Implications." In Technology Enabled Transformation of the Public Sector: Advances in E-Government, edited by Vishanth Weerakkody, 143-159. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1776-6.ch009
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