MLA
Chen, Yu-Che, and Daniela Dimitrova. "Civic Engagement via E-Government Portals: Information, Transactions, and Policy-Making." E-Government Research: Policy and Management, edited by Donald Norris, IGI Global, 2008, pp. 205-229. https://doi.org/10.4018/978-1-59904-913-7.ch009
APA
Chen, Y. & Dimitrova, D. (2008). Civic Engagement via E-Government Portals: Information, Transactions, and Policy-Making. In D. Norris (Ed.), E-Government Research: Policy and Management (pp. 205-229). IGI Global. https://doi.org/10.4018/978-1-59904-913-7.ch009
Chicago
Chen, Yu-Che, and Daniela Dimitrova. "Civic Engagement via E-Government Portals: Information, Transactions, and Policy-Making." In E-Government Research: Policy and Management, edited by Donald Norris, 205-229. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-913-7.ch009
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