Classroom Critical Incidents

Abstract

Evaluating the quality and effectiveness of user interaction in networked collaborative systems is difficult. There is more than one user, and often the users are not physically proximal.  The “session” to be evaluated cannot be comprehensively observed or monitored at any single display, keyboard, or processor.  It is typical that none of the human participants has an overall view of the interaction (a common source of problems for such interactions). The users are not easily accessible either to evaluators or to one another.