MLA
Kock, Ned. "E-Collaboration and E-Commerce in Virtual Worlds: The Potential of Second Life and World of Warcraft." Knowledge Networks: The Social Software Perspective. IGI Global, 2009. 308-319. Web. 20 Apr. 2018. doi:10.4018/978-1-59904-976-2.ch019
APA
Kock, N. (2009). E-Collaboration and E-Commerce in Virtual Worlds: The Potential of Second Life and World of Warcraft. In M. Lytras, R. Tennyson, & P. Ordóñez de Pablos (Eds.), Knowledge Networks: The Social Software Perspective (pp. 308-319). Hershey, PA: IGI Global. doi:10.4018/978-1-59904-976-2.ch019
Chicago
Kock, Ned. "E-Collaboration and E-Commerce in Virtual Worlds: The Potential of Second Life and World of Warcraft." In Knowledge Networks: The Social Software Perspective, ed. Miltiadis D. Lytras, Robert D. Tennyson and Patricia Ordóñez de Pablos, 308-319 (2009), accessed April 20, 2018. doi:10.4018/978-1-59904-976-2.ch019
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