MLA
McLean, Rachel, and Nigel M. Blackie. "E-Commerce as Knowledge Management: Managing Consumer Service Quality." Contemporary Research in E-Marketing, Volume 1, edited by Sandeep Krishnamurthy, IGI Global, 2005, pp. 69-92. https://doi.org/10.4018/978-1-59140-372-2.ch004
APA
McLean, R. & Blackie, N. M. (2005). E-Commerce as Knowledge Management: Managing Consumer Service Quality. In S. Krishnamurthy (Ed.), Contemporary Research in E-Marketing, Volume 1 (pp. 69-92). IGI Global. https://doi.org/10.4018/978-1-59140-372-2.ch004
Chicago
McLean, Rachel, and Nigel M. Blackie. "E-Commerce as Knowledge Management: Managing Consumer Service Quality." In Contemporary Research in E-Marketing, Volume 1, edited by Sandeep Krishnamurthy, 69-92. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-372-2.ch004
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