Communication Needs of Online Students

Abstract

All learning requires a mix of formal and informal communication. As learning shifts from face-to-face to computer-supported environments, explicit support of informal communication is crucial. An assessment of the formal and informal aspects of communication in Web-based learning environments is provided. The current focus on supporting the formal aspects of communication is questioned. The authors hope that this information will further the recognition of organizational and technical support of informal communication in Web-based education as an issue of prime importance.