MLA
Reddick, Christopher G. "Comparing Citizens’ use of E-Government to Alternative Service Channels." Applied Technology Integration in Governmental Organizations: New E-Government Research, edited by Vishanth Weerakkody, IGI Global, 2011, pp. 82-96. http://doi:10.4018/978-1-60960-162-1.ch006
APA
Reddick, C. G. (2011). Comparing Citizens’ use of E-Government to Alternative Service Channels. In Weerakkody, V. (Eds.), Applied Technology Integration in Governmental Organizations: New E-Government Research (pp. 82-96). IGI Global. http://doi:10.4018/978-1-60960-162-1.ch006
Chicago
Reddick, Christopher G. "Comparing Citizens’ use of E-Government to Alternative Service Channels." In Applied Technology Integration in Governmental Organizations: New E-Government Research. edited by Vishanth Weerakkody, 82-96. Hershey, PA: IGI Global, 2011. http://doi:10.4018/978-1-60960-162-1.ch006
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