MLA
Paper, David, and Steve Dickinson. "A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)." Cases on Information Technology Management In Modern Organizations, edited by Mehdi Khosrow-Pour, D.B.A. and Jay Liebowitz, IGI Global, 1997, pp. 94-106. https://doi.org/10.4018/978-1-87828-937-7.ch009
APA
Paper, D. & Dickinson, S. (1997). A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC). In M. Khosrow-Pour, D.B.A. & J. Liebowitz (Eds.), Cases on Information Technology Management In Modern Organizations (pp. 94-106). IGI Global. https://doi.org/10.4018/978-1-87828-937-7.ch009
Chicago
Paper, David, and Steve Dickinson. "A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)." In Cases on Information Technology Management In Modern Organizations, edited by Mehdi Khosrow-Pour, D.B.A. and Jay Liebowitz, 94-106. Hershey, PA: IGI Global, 1997. https://doi.org/10.4018/978-1-87828-937-7.ch009
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