MLA
Paper, David, and Steve Dickinson. "A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)." Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 192-206. https://doi.org/10.4018/978-1-59904-396-8.ch012
APA
Paper, D. & Dickinson, S. (2006). A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC). In M. Khosrow-Pour, D.B.A. (Ed.), Cases on Information Technology and Business Process Reengineering (pp. 192-206). IGI Global. https://doi.org/10.4018/978-1-59904-396-8.ch012
Chicago
Paper, David, and Steve Dickinson. "A Comprehensive Process Improvement Methodology: Experiences at Caterpillar's Mossville Engine Center (MEC)." In Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., 192-206. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-396-8.ch012
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