MLA
Mattila, Kauno. "The Concept of Industrial IT in Customer Service." Information Technology Enabled Global Customer Service, edited by Tapio Reponen, IGI Global, 2003, pp. 193-206. https://doi.org/10.4018/978-1-59140-048-6.ch011
APA
Mattila, K. (2003). The Concept of Industrial IT in Customer Service. In T. Reponen (Ed.), Information Technology Enabled Global Customer Service (pp. 193-206). IGI Global. https://doi.org/10.4018/978-1-59140-048-6.ch011
Chicago
Mattila, Kauno. "The Concept of Industrial IT in Customer Service." In Information Technology Enabled Global Customer Service, edited by Tapio Reponen, 193-206. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-048-6.ch011
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