MLA
Pershing, James A., and Hee Kap Lee. "Concern Matrix: Analyzing Learners' Needs." Instructional Design in the Real World: A View from the Trenches, edited by Anne-Marie Armstrong, IGI Global, 2004, pp. 1-9. https://doi.org/10.4018/978-1-59140-150-6.ch001
APA
Pershing, J. A. & Lee, H. K. (2004). Concern Matrix: Analyzing Learners' Needs. In A. Armstrong (Ed.), Instructional Design in the Real World: A View from the Trenches (pp. 1-9). IGI Global. https://doi.org/10.4018/978-1-59140-150-6.ch001
Chicago
Pershing, James A., and Hee Kap Lee. "Concern Matrix: Analyzing Learners' Needs." In Instructional Design in the Real World: A View from the Trenches, edited by Anne-Marie Armstrong, 1-9. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-150-6.ch001
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