Conclusions and Recommendations

Abstract

From examining the discipline of KM and tacit knowledge more specifically through to elaborating research questions that have allowed us to test for soft knowledge diffusion in three ICT organisations and then presenting the results through a number of different instruments, we are at the stage where there is little more that can be achieved other than making recommendations for firms to consider should they wish to explore their ICT soft knowledge assets in closer detail. It is of course up to reader to decide the value of this book; nevertheless the author suggests at least a few options management may consider to be of some value.