Conflict Resolution in Student Teams: An Exploration in the Context of Design Education

Conflict Resolution in Student Teams: An Exploration in the Context of Design Education

Neda Abbasi (Deakin University, Australia), Anthony Mills (Deakin University, Australia) and Richard Tucker (Deakin University, Australia)
Copyright: © 2017 |Pages: 20
DOI: 10.4018/978-1-5225-0726-0.ch005
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Abstract

This chapter examines conflict in student design teams. A review of literature is presented to understand conflict within student design teams and explore strategies to manage it. In addition, qualitative data on students' experiences of team conflict is analysed from two surveys offered to design students in 18 Australian Higher Education Institutions. Analysis of the survey found that “ignoring or avoiding to acknowledge team conflict” is a strategy commonly adopted by students, followed by “trying to resolve team conflict through discussion and improving communication” and “seeking support from teachers.” Drawing upon these findings, the chapter makes recommendations on strategies to prepare students for conflict situations through a number of support models that design instructors might adopt, including both preventive and intervention strategies.
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Background

In this section the following will be discussed: definitions of conflict, the role of conflict management in team performance, and different types of team conflict and their common antecedents. Approaches to conflict management in teams in professional and business organisations are also reviewed before the relevance of these approaches to educational contexts is studied.

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