TT Connect: The Gateway to Enhanced Service Delivery

TT Connect: The Gateway to Enhanced Service Delivery

Charlene M. L. Roach (The University of the West Indies, Trinidad & Tobago)
Copyright: © 2012 |Pages: 22
DOI: 10.4018/978-1-4666-0116-1.ch024
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Abstract

The Trinidad and Tobago (TT) Pilot Portal site, also known as TT Connect provides a gateway to access the services of the 22 TT government ministries. This approach signifies a fundamental change in philosophy from a ministry-centered focus that was vertical, linear, and insular to a step to an e-governance paradigm. Using the portal design to enhance service delivery of the ministries to citizens, it is expected that in the future, the site will lead to an increase in civic engagement, transparency, and a new form of participatory governance.
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Background

Digital Divide Issues

The term digital divide relates to gaps that exist between countries (and people) that are technologically advanced and those that are technologically less advanced. The concept became popular in the late 1990s and was a salient issue with public, political, and scholarly debates. It first originated in the United States from stakeholders in certain areas of research such as education, policy making, government and advocacy groups, (Aspray, 2004; Kuttan & Peters, 2003; Mossberger, Tolbert, & Stansbury, 2003; Van Dijk, 2005; Warschaeur, 2003) and later spread to Europe and the rest of the world. This term captured the essence of the dichotomy in the world of those who “have” and those that “do not have” technology (Aspray, 2004). The important point to consider is that the digital divide, is a complex issue that brings new questions for policy makers that must decide how society is able to take advantage of the opportunities offered by technology.

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