MLA
Forgas-Coll, Santiago, et al. "Consumer Loyalty to an Airline: Online and Offline Antecedents." Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2015, pp. 761-778. https://doi.org/10.4018/978-1-4666-6543-9.ch045
APA
Forgas-Coll, S., Palau-Saumell, R., & Sánchez-García, J. (2015). Consumer Loyalty to an Airline: Online and Offline Antecedents. In I. Management Association (Ed.), Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications (pp. 761-778). IGI Global. https://doi.org/10.4018/978-1-4666-6543-9.ch045
Chicago
Forgas-Coll, Santiago, Ramon Palau-Saumell, and Javier Sánchez-García. "Consumer Loyalty to an Airline: Online and Offline Antecedents." In Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 761-778. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6543-9.ch045
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