Contracting Mechanisms in the IS/IT Outsourcing Phenomenon

Contracting Mechanisms in the IS/IT Outsourcing Phenomenon

Abdulwahed Mohammed Khalfan (College of Business Studies, Kuwait), Majed Z. Al-Hajery (College of Business Studies, Kuwait) and Khamis Al-Gharbi (Sultan Qaboos University, Oman)
DOI: 10.4018/978-1-59140-553-5.ch104
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Abstract

As organisations need diverse and high quality IS/IT services to survive and excel in the rapidly changing business environment (Lacity & Willcocks, 2001), regular attempts have been made by organisations to sustain competitiveness through increasing their investments in IS/IT operations and resources. However, this has pushed for pursuing different options and alternatives as organisations strive to maximise their flexibility and control (Lacity, Willcocks, & Feeny, 1996). To accomplish this objective, more and more organisations are constantly looking to IS/IT outsourcing by external vendors as a viable option rather than pursuing in-house IT developments (Lacity & Willcocks).

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