Corporate Social Responsibility of Long-Term Care Service Enterprises

Corporate Social Responsibility of Long-Term Care Service Enterprises

Vincent T. Law (The Hong Kong Polytechnic University, Hong Kong) and Candace W. Ng (The Hong Kong Polytechnic University, Hong Kong)
DOI: 10.4018/978-1-5225-6192-7.ch031
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This chapter attempts to construct a framework for Long-Term Care (LTC) service providers to utilize Corporate Social Responsibility (CSR) concepts as the guiding principles for improving management and operations in a socially responsible manner. The framework adopts selected dimensions of the ISO 26000:2010 standard and the Triple Bottom Line framework in the economic, social, and ethical perspectives. LTC service providers need to understand CSR and can benefit from adopting best practices of CSR. Application of the proposed framework for LTC service providers are discussed. This chapter concludes by proposing future research directions on the relation between LTC and CSR.
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Long-Term Care Services

What Are Long-Term Care Services?

From the individual perspective, long-term care (LTC) is associated with physical and/or mental deficits that limit the recipient’s ability to do regular daily tasks (Singh, 2016). LTC serves the most vulnerable individuals in the society (Singh, 2016) and can be provided in a range of environments (Applebaum et al., 2013). With an increasing attention to quality of care in LTC and demographic change of LTC consumers (Pratt, 2010), best practices are established to help address ethical issues regarding LTC services (Hirst et al., 2015). Service delivery under the LTC system often incorporates competing values which share some similarities with CSR, such as autonomy, justice, beneficence, and non-maleficence (Gamroth et al., 1995).

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