Cost of Poor Quality Management on Organizational Performance in Educational Settings

Cost of Poor Quality Management on Organizational Performance in Educational Settings

Shuti Steph Khumalo (University of South Africa, South Africa)
DOI: 10.4018/978-1-7998-3438-0.ch059

Abstract

The purpose of this case study was to explore teacher absenteeism in both primary and secondary schools administered by the Department of Basic Education (DoBE) in South Africa. Further, the chapter focuses on how this phenomenon of teacher absenteeism is managed in schools and by the departmental authorities and its implications on the organization. This chapter proposes a number of quality improvement strategies that can be employed to mediate teacher absenteeism and enhance quality management of the problem.
Chapter Preview
Top

Setting The Stage

This chapter focuses on the cost of poor quality management of teacher absenteeism in the DoBE. Knowledge has been constructed through a qualitative and interpretative approach. An analysis of extant relevant literature was conducted to construct knowledge. In addition, document analysis related to literature on teacher absenteeism in the Department of Basic Education was surveyed. This case provided the executive summary and the organization background of the case investigated. In the organization background, the structure of the organization in terms of management was provided. Section one provided the executive summary and the next section will focus on the culture of the Department of Basic Education. It will be argued that teacher absenteeism is a culture that had been established in the majority of schools administered by the DoBE. The following section will explore the vision and mission of the DoBE and the strategies it employs in achieving its objectives particularly its intentions to deal with teacher absenteeism and the poor quality management of it. Detailed information which includes statistical data related to teacher absenteeism will be given. Further, the discussions in this chapter will also cover the concerns of management. This will be followed by the implications of poor quality management of teacher absenteeism on quality education, learning outcomes and the budget of the Department of Basic Education. There is also the provision of the discussions on the current challenges the organisation is facing. The solutions and recommendations will finally be provided as the last section.

Complete Chapter List

Search this Book:
Reset