This chapter proposes Cloud TQM (Total Quality Management) as a driving force behind sustainable development (SD). The aim of this chapter is to identify how sustainable development could be achieved by effectively integrating TQM philosophy in the organization where Cloud system could be used to help minimize the cost of sustainability. Specifically, this chapter focuses a better way to fill the differences (gap) between customer expectation and supplier perception that are usually identified in respect to delivered goods and service to the customer. The gaps that this chapter is focusing on are quality, cost, and delivery time. However, the essence of Cloud TQM is to focus on all related functions of an organisation in a consistent manner and on a regular basis. To focus on the continuous improvement process, this chapter emphasises the importance of implementing a technique of reducing or minimising such gaps, thereby contributing towards successful operation of firms to drive sustainable development.
Top1.0 Introduction
This paper explores that TQM is the driving force behind sustainable development where Cloud System and their role could minimize cost and leverage sustainability of organisations. According to Oakland (1993), ‘TQM is an approach to improving the competitiveness, effectiveness and flexibility of a whole organisation.’ Moreover, after the Second World War Japanese companies learned how to manage quality and quality culture with the help of handful of quality “guru” such as Joseph M. Juran and W. Edwards Deming (Oakland, 1993). Sam Ho (1995), on the other hand, advocated, how TQM was integrated through management practice and operations in the organizations of Japan as well as empowered managers, and stated that, with the huge intangible investment in TQM, Japanese Quality Miracle have succeed where quality term such as 5-S, QCC, TPM and TQM was part of everyday life and language to culture in the organisations.
Sustainable development is essentially important factor for organisational success (Porter 1980, cited in Ho, 2010). Sam Ho (2010), for example, have shown by integrating ISO 9000, ISO 14001, OHSAS18001 and 6-sigma in regards to integrate lean TQM for sustainable development and developed a new working model. In addition, to integrate lean TQM model for global sustainability, Sam Ho (2010) established the world’s first 5-S Audit Checklist model, this model was redefined from well-recognized Japanese’s 5S practice. However, Evans & Lindsey (2008,) advocated that, basic principle of quality management and performance excellences are significantly important challenge and it is essential for today’s manager to apply consistently. As former Xerox president David Kearns observed, quality is “a race without a finish line” (Evans & Lindsey 2008). Adding to that, ‘quality has become a vital component of every organisation and will remain an important part of a continual quest for improving performance across the globe’ (Evans & Lindsey).
1.1 Aims and Objectives
The aim of this chapter is to focuses significant of Cloud TQM in order to achieve sustainable development in the organization. However, with the essence of TQM, this research focused on quality, cost and time of delivery of goods and services where usually identify customer expectation and supplier perception gap internally or externally. As a tool TQM approach could minimise or resolve this deference (gap) to gain sustainable development where Cloud system and their role could leverage sustainability of firm by minimizing cost. This study, therefore, aims to achieve the following objectives:
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TQM is the driving force behind sustainable development.
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Identify Cloud implementation for firm’s sustainability.
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Indicate Cloud System and cost minimizes approach.
2.0 Literature Review
In order to present literature review remainder of this paper is organised in the following manner, first, it represents as part of literature review Quality Improvement philosophy/theories. Second, implemented 5-S focused on TQM is given. Third, Research methodology is discussed. Forth, Customer expectations and Supplier Perception Gap Analysis are presented. Fifth, Cloud System and Firm Sustainability are discussed. Sixth, Cloud System minimize cost is given. Seven and finally key understanding is presented.