Abstract
The present work aims to analyze the impacts of the COVID-19 pandemic with sustainability commitments in the supply chain, providing practices and tendencies. Through literature review and application of research questionnaire to 53 respondents, it was understood that robust and reliable relationships are essential to increase the resilience and safety of the supply chain. It was concluded that the COVID-19 pandemic re-signifies the supply chain, catalyzing existing visibility, resilience, digitalization, and risk management problems. Quality management has also been impacted, requiring adaptation to ensure the quality of services and supplies and support the companies' strategic decisions. In this sense, this chapter updates the COVID-19 pandemic impacts that occurred on the supply chain management sustainability, with lessons learned for mitigation of future crises and shows the limitations like applied questionnaires regarding different industries in different countries to analyze the challenges and impressions of different sectors and cultures.
TopLiterature Review
This section presents the supply chain management and its importance, its migration from environmental commitments to sustainability, based on strategic decisions and customer demand. Then came COVID-19 the pandemic, so how this new scenario impacts sustainability commitments in the supply chain. Essential relationships to increase the resilience and safety of the supply chain and quality management were presented, as well the requiring quality management adaptation of existing problems assumed in this new scenario for supporting the companies' strategic decisions.
Key Terms in this Chapter
Supplier Compliance Auditing: Buyers audit suppliers to determine their level of compliance with environmental requirements.
Sustainable Supply Chain Management (SSCM): Sustainable supply chain management involves integrating environmentally and financially viable practices into the complete supply chain lifecycle, from product design and development to material selection.
Supplier Certification: Buyers require suppliers to have a management system that is certified as fully compliant with one of the recognized international standards, such as ISO 14001 from the International Organization for Standardization (ISO).
Supply Chain Management (SCM): Management of the flow of goods, data, and finances related to a product or service, from the manufacturer or service provider to the final destination.
Activity: A task that contributes to the realization of the products or services.
Risk Management: It is the process of identifying, assessing, and controlling threats to an organization’s capital and earnings, from a variety of sources including strategic management errors, accidents, and natural disasters.
External Providers: An organization that provides processes, products, or services.
Quality Management: It is the act of overseeing activities and tasks needed to maintain a desired level of excellence.
Item: An all-inclusive term used in place of any of the following: assembly, component, equipment, material, module, part, software, structure, sub-assembly, sub-system, system, or unit.
Questionnaires: Asking the target audience to provide information about their experience and knowledge aspects and/or activities.