Creating Knowledge-Based Communities of Practice: Lessons Learned from AMS’s Knowledge Management Initiatives

Abstract

This chapter is a case study of how American Management Systems (AMS) established its current knowledge management program, and the lessons learned during the process. The chapter gives a background on the need for knowledge management at AMS, discusses the challenges of implementation and the AMS Knowledge Management framework, describes the AMS Knowledge Centers (communities of practice), and explains five key lessons learned. Finally, it outlines the results of the knowledge management program for AMS from both internal and external perspectives.