Creating Synergies between Participatory Design of E-Services and Collaborative Planning

Creating Synergies between Participatory Design of E-Services and Collaborative Planning

Bridgette Wessels (Sheffield University, UK), Yvonne Dittrich (IT-University of Copenhagen, Denmark), Annelie Ekelin (Blekinge Institute of Technology, Sweden) and Sara Eriksén (Blekinge Institute of Technology, Sweden)
DOI: 10.4018/978-1-4666-4422-9.ch009
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In this article, the gap between participatory design of services and planning processes is identified. This means that any innovations in service design – whether technological, social, or locality-based – are not fully developed. The authors address the relationship between operational design and strategic planning. The article feeds some of the insights gained from participatory design into debates about collaborative and communicative planning by drawing on two exemplars. One focuses on creating a synergy between designing and planning in transforming neighborhood-based children’s services: the other discusses the design of Web 2.0 for on-line public consultancy for comprehensive planning and for mobile services for disabled people. All require synergies between operational design and strategic planning to support participation in collaborative planning for accessibility in urban spaces. The article shows how the development of design constituencies within various contexts of participatory design provides a vehicle for developing collaborative and communicative planning.
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Participation In Design And Planning

Research shows that links between design and planning are often ineffective or not fully addressed in the development of e-services (Eriksén, 2002; Silva, 2010; Wessels, 2008, 2010a, 2010b; Wessels et al., 2008). Research on PD and CP suggests it is important to understand the way design and planning can be linked in different social and institutional contexts (Wessels, 2007). To create effective links involves considering the design and the planning of e-services from the perspectives of ICT developers, service design managers, practitioners, service users and planners. These points mean addressing the way PD methods and CP processes can be linked to foster stakeholder participation in shaping e-services within urban environments (Silva, 2010).

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