Crisis Compliance: Using Information Technology to Predict, Prevent and Prevail over Disasters

Crisis Compliance: Using Information Technology to Predict, Prevent and Prevail over Disasters

Laura Lally (Hofstra University, USA)
DOI: 10.4018/978-1-60566-966-3.ch010
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Abstract

This article develops the concept of crisis compliance (CC)—defined as making appropriate use of IT, and non-IT methodologies to predict, prevent, and prevail over disasters. CC emerges from Lally’s Target Shield and Weapon Model, which is grounded in the theories of crisis management, normal accident theory, and high reliability organizations. CC is then applied to a case study involving Hurricane Katrina, with examples drawn from other recent disasters. Emerging IT-based crisis management initiatives will be examined with an emphasis on how the impacts of Hurricane Katrina could have been mitigated. Recommendations for predicting, preventing, and prevailing over future disasters will emerge from the analysis.

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