The Critical Success Factors Across ERP Implementation Processes

Abstract

It is very important to identify what are the key factors across different steps within enterprise resource planning (ERP) implementation models. This study consists of two phases. The first phase involves a questionnaire survey among experienced ERP consultants in order to identify the key successful factors of each step within ERP implementation models. In the second phase, experienced ERP consultants are interviewed to examine why these factors are important at each of the implementation steps and what are the difficulties of using Western ERP implementation models in China. The results suggest that ERP implementation is likely to be more successful if ERP implementation models address implementation challenges and leverages. This study provides guidance to ERP consultants on how to utilize their limited resources by considering these factors at each step within the ERP implementation models.