Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) Solution Implementation in SMEs: What Does Matter for Business Integration

Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) Solution Implementation in SMEs: What Does Matter for Business Integration

Simona Sternad (University of Maribor, Slovenia), Samo Bobek (University of Maribor, Slovenia), Zdenko Dezelak (University of Maribor, Slovenia) and Ana Lampret (SRC.SI, Slovenia)
DOI: 10.4018/978-1-61520-969-9.ch077
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Abstract

Enterprise resource planning (ERP) solution implementation is a complex process, that requires substantial resources and efforts, and yet the results are very uncertain. The ERP hype has already reached SMEs, so the authors have examined the strategies, methods and critical success factors from SMEs point of view. The results of our survey in SMEs in Slovenia have shown that SMEs have to pay attention to different critical success factors in different phases of the implementation process. Moreover, there are differences in implementation process as opposed to large companies. Case studies of two SMEs have shown similar results. Recommendations for future SME implementations and comments of our findings can be found in conclusion.

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