MLA
Colmenares, Leopoldo E. and Jim O. Otieno. "Critical Success Factors of ERP Implementation." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 758-765. http://doi:10.4018/978-1-59904-933-5.ch063
APA
Colmenares, L. E., & Otieno, J. O. (2008). Critical Success Factors of ERP Implementation. In Jennex, M. E. (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 758-765). IGI Global. http://doi:10.4018/978-1-59904-933-5.ch063
Chicago
Colmenares, Leopoldo E., and Jim O. Otieno. "Critical Success Factors of ERP Implementation." In Knowledge Management: Concepts, Methodologies, Tools, and Applications. edited by Murray E. Jennex, 758-765. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-933-5.ch063
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