MLA
Lee, Sang M. and Teuta Cata. "Critical Success Factors of Web-Based E-Service: The Case of E-Insurance." Electronic Commerce: Concepts, Methodologies, Tools, and Applications. IGI Global, 2008. 2071-2092. Web. 6 Dec. 2019. doi:10.4018/978-1-59904-943-4.ch158
APA
Lee, S. M., & Cata, T. (2008). Critical Success Factors of Web-Based E-Service: The Case of E-Insurance. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 2071-2092). Hershey, PA: IGI Global. doi:10.4018/978-1-59904-943-4.ch158
Chicago
Lee, Sang M. and Teuta Cata. "Critical Success Factors of Web-Based E-Service: The Case of E-Insurance." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, ed. Annie Becker, 2071-2092 (2008), accessed December 06, 2019. doi:10.4018/978-1-59904-943-4.ch158
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