MLA
Gregório, Tânia Isabel, and Pedro Isaías. "CRM 2.0 and Mobile CRM: A Framework Proposal and Study in European Recruitment Agencies." Smart Technology Applications in Business Environments, edited by Tomayess Issa, et al., IGI Global, 2017, pp. 322-342. https://doi.org/10.4018/978-1-5225-2492-2.ch015
APA
Gregório, T. I. & Isaías, P. (2017). CRM 2.0 and Mobile CRM: A Framework Proposal and Study in European Recruitment Agencies. In T. Issa, P. Kommers, T. Issa, P. Isaías, & T. Issa (Eds.), Smart Technology Applications in Business Environments (pp. 322-342). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-5225-2492-2.ch015
Chicago
Gregório, Tânia Isabel, and Pedro Isaías. "CRM 2.0 and Mobile CRM: A Framework Proposal and Study in European Recruitment Agencies." In Smart Technology Applications in Business Environments, edited by Tomayess Issa, et al., 322-342. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-2492-2.ch015
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