MLA
Dholakia, Nikhilesh,et al. "The CRM-KDD Nexus." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 2803-2808. http://doi:10.4018/978-1-59140-553-5.ch498
APA
Dholakia, N., Bang, J., Hamel, L., & Shin, S. (2005). The CRM-KDD Nexus. In Khosrow-Pour, D.B.A., M. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 2803-2808). IGI Global. http://doi:10.4018/978-1-59140-553-5.ch498
Chicago
Dholakia, Nikhilesh and Jounghae Bang, Lutz Hamel, and Seung-Kyoon Shin. "The CRM-KDD Nexus." In Encyclopedia of Information Science and Technology, First Edition. edited by Mehdi Khosrow-Pour, D.B.A., 2803-2808. Hershey, PA: IGI Global, 2005. http://doi:10.4018/978-1-59140-553-5.ch498
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