Cultural Intelligence Among Organizational Leaders as a Way to Enhance Peace and Conflict Resolution Within Organizations

Cultural Intelligence Among Organizational Leaders as a Way to Enhance Peace and Conflict Resolution Within Organizations

Ebben Stegmann Zyl (University of Free State, South Africa), Ann Dinan (Deeper Peace Leadership Institute, USA) and Martha Harunawamwe (University of Free State, South Africa)
DOI: 10.4018/978-1-5225-4993-2.ch006

Abstract

Organizational leaders are facing different kinds of challenges in the current business world. One critical challenge is their interaction with and management of individuals from culturally diverse backgrounds. The objective of this conceptual research chapter is to indicate how cultural intelligence among organizational leaders can enhance peace and conflict resolution within organizations. A cultural intelligence improvement model, as well as a model of peace leadership from the inside out (as part of emotional intelligence), are discussed as a way in which peace and conflict resolution can be enhanced within an organizational context.
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Focus Of The Chapter

To understand CQ and how it can effectively enhance peace in organisations, it is crucial to have insight into the concept of ‘culture’. Cultural intelligence, to deal with different cultures, can then be discussed to resolve conflict and enhance peace.

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