Abstract
The U.S. government is making strides to provide electronic access to government agencies and services. A variety of issues are involved when implementing e-government programs such as electronic tax filing, access to drug information, and so forth. Financial, technical, personnel, and legal issues are common. Privacy issues in the creation of e-government are also of interest to both the e-government implementer and citizen. There are a variety of issues in planning and implementing projects of the scope and magnitude of e-government. Issues such as user requirements, organizational change, government regulations, and politics, as well as descriptions of planning and implementation frameworks, are important. Experience in developed countries shows that it is not difficult for people to imagine a situation where all interaction can be done 24 hours each day, 7 days each week. Many countries, including the United States, France, Australia, Greece, Canada, Singapore, and Italy have been offering government services online (West, 2004). According to Sharma and Gupta (2003), Canada, Singapore, and the United States are categorized as “innovative leaders” (p. 34) whose continued leadership in the creation of e-government and more mature online services sets them apart from other countries. Canada leads the way in e-government innovation while Singapore, the United States, Australia, Denmark, the United Kingdom, Finland, Germany, and Ireland are countries in the top-10 list. Several Asian countries such as China, Hong Kong, India, Japan, Philippines, Indonesia, Thailand, Bangladesh, and Burma have initiated the concept of e-government as well (Dodgson, 2001). An article in Federal Computer Week (Perera, 2004) reported findings of a recent poll indicating that 77% of Internet users (or some 97 million people) in the United States have gone online for government information. E-government is rapidly becoming a key priority of the government of the United States.