MLA
Salim, Ricardo and Carlos Ferran. "The Current Bottleneck of Knowledge Management and How Information Technology can be Successfully Used to Reduce it." Knowledge Management Strategies: A Handbook of Applied Technologies, edited by Miltiadis D. Lytras, et al., IGI Global, 2008, pp. 289-315. http://doi:10.4018/978-1-59904-603-7.ch011
APA
Salim, R., & Ferran, C. (2008). The Current Bottleneck of Knowledge Management and How Information Technology can be Successfully Used to Reduce it. In Lytras, M. D., Russ, M., Maier, R., & Naeve, A. (Ed.), Knowledge Management Strategies: A Handbook of Applied Technologies (pp. 289-315). IGI Global. http://doi:10.4018/978-1-59904-603-7.ch011
Chicago
Salim, Ricardo, and Carlos Ferran. "The Current Bottleneck of Knowledge Management and How Information Technology can be Successfully Used to Reduce it." In Knowledge Management Strategies: A Handbook of Applied Technologies. edited by Miltiadis D. Lytras , Meir Russ , Ronald Maier , and Ambjörn Naeve, 289-315. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-603-7.ch011
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