MLA
Porter, Thomas W. "Customer Goals Online." Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, IGI Global, 2008, pp. 1672-1678. https://doi.org/10.4018/978-1-59904-943-4.ch131
APA
Porter, T. W. (2008). Customer Goals Online. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1672-1678). IGI Global. https://doi.org/10.4018/978-1-59904-943-4.ch131
Chicago
Porter, Thomas W. "Customer Goals Online." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, edited by Annie Becker, 1672-1678. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-943-4.ch131
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