MLA
Maier, Daniel, Thomas Muegeli and Andrea Krejza. "Customer Investigation Process at Credit Suisse: Meeting the Rising Demands of Regulators." Database Technologies: Concepts, Methodologies, Tools, and Applications. IGI Global, 2009. 1787-1807. Web. 21 Apr. 2018. doi:10.4018/978-1-60566-058-5.ch108
APA
Maier, D., Muegeli, T., & Krejza, A. (2009). Customer Investigation Process at Credit Suisse: Meeting the Rising Demands of Regulators. In J. Erickson (Ed.), Database Technologies: Concepts, Methodologies, Tools, and Applications (pp. 1787-1807). Hershey, PA: IGI Global. doi:10.4018/978-1-60566-058-5.ch108
Chicago
Maier, Daniel, Thomas Muegeli and Andrea Krejza. "Customer Investigation Process at Credit Suisse: Meeting the Rising Demands of Regulators." In Database Technologies: Concepts, Methodologies, Tools, and Applications, ed. John Erickson, 1787-1807 (2009), accessed April 21, 2018. doi:10.4018/978-1-60566-058-5.ch108
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