MLA
Yeo, Alvin Y.C. and Michael K.M. Chiam. "E-Customer Loyalty." Encyclopedia of E-Commerce, E-Government, and Mobile Commerce, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 334-339. http://doi:10.4018/978-1-59140-799-7.ch055
APA
Yeo, A. Y., & Chiam, M. K. (2006). E-Customer Loyalty. In Khosrow-Pour, D.B.A., M. (Ed.), Encyclopedia of E-Commerce, E-Government, and Mobile Commerce (pp. 334-339). IGI Global. http://doi:10.4018/978-1-59140-799-7.ch055
Chicago
Yeo, Alvin Y.C., and Michael K.M. Chiam. "E-Customer Loyalty." In Encyclopedia of E-Commerce, E-Government, and Mobile Commerce. edited by Mehdi Khosrow-Pour, D.B.A., 334-339. Hershey, PA: IGI Global, 2006. http://doi:10.4018/978-1-59140-799-7.ch055
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