MLA
Raisinghani, Mahesh, et al. "Customer Relationship Management (CRM): An In-Depth Analysis." Business Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 2055-2077. https://doi.org/10.4018/978-1-61520-969-9.ch125
APA
Raisinghani, M., Albur, A., Leferink, S., Lyle, T., & Proctor, S. (2010). Customer Relationship Management (CRM): An In-Depth Analysis. In I. Management Association (Ed.), Business Information Systems: Concepts, Methodologies, Tools and Applications (pp. 2055-2077). IGI Global. https://doi.org/10.4018/978-1-61520-969-9.ch125
Chicago
Raisinghani, Mahesh, et al. "Customer Relationship Management (CRM): An In-Depth Analysis." In Business Information Systems: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 2055-2077. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-969-9.ch125
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