MLA
Kushwaha, Gyaneshwar Singh, and Shiv Ratan Agrawal. "Customer Satisfaction via Service Quality Dimensions: An Empirical Research on Stock Broking Services: CS VIA SQD." Web-Based Services: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 1829-1846. https://doi.org/10.4018/978-1-4666-9466-8.ch081
APA
Kushwaha, G. S. & Agrawal, S. R. (2016). Customer Satisfaction via Service Quality Dimensions: An Empirical Research on Stock Broking Services: CS VIA SQD. In I. Management Association (Ed.), Web-Based Services: Concepts, Methodologies, Tools, and Applications (pp. 1829-1846). IGI Global. https://doi.org/10.4018/978-1-4666-9466-8.ch081
Chicago
Kushwaha, Gyaneshwar Singh, and Shiv Ratan Agrawal. "Customer Satisfaction via Service Quality Dimensions: An Empirical Research on Stock Broking Services: CS VIA SQD." In Web-Based Services: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1829-1846. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9466-8.ch081
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