MLA
Griese, Joachim. "Customer Service in Electronic Commerce Applications." Information Technology Enabled Global Customer Service, edited by Tapio Reponen, IGI Global, 2003, pp. 51-66. https://doi.org/10.4018/978-1-59140-048-6.ch003
APA
Griese, J. (2003). Customer Service in Electronic Commerce Applications. In T. Reponen (Ed.), Information Technology Enabled Global Customer Service (pp. 51-66). IGI Global. https://doi.org/10.4018/978-1-59140-048-6.ch003
Chicago
Griese, Joachim. "Customer Service in Electronic Commerce Applications." In Information Technology Enabled Global Customer Service, edited by Tapio Reponen, 51-66. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-59140-048-6.ch003
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