MLA
Cheung, William K.,et al. "Customised Electronic Commerce with Intelligent Software Agents." Internet Commerce and Software Agents: Cases, Technologies and Opportunities, edited by Syed Mahbubhur Rahman and Robert J. Bignall, IGI Global, 2001, pp. 150-176. https://doi.org/10.4018/978-1-930708-01-3.ch009
APA
Cheung, W. K., Li, C. H., Lam, E. C., & Liu, J. (2001). Customised Electronic Commerce with Intelligent Software Agents. In S. Rahman, & R. Bignall (Ed.), Internet Commerce and Software Agents: Cases, Technologies and Opportunities (pp. 150-176). IGI Global. https://doi.org/10.4018/978-1-930708-01-3.ch009
Chicago
Cheung, William K. and C. H. Li, Ernest C.M. Lam, and Jiming Liu. "Customised Electronic Commerce with Intelligent Software Agents." In Internet Commerce and Software Agents: Cases, Technologies and Opportunities. edited by Rahman, Syed Mahbubhur, and Robert J. Bignall, 150-176. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-930708-01-3.ch009
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