Cutting-Edge Technology Adoption for Building Holistic Patient Experience

Abstract

Internet acceptance has exponentially risen globally in the last decade with the advent of collaborative and interactive Web technologies. E-learning techniques are extensively used by medical educators to impart learning to their patients and caregivers. E-Learning 2.0 has appeared as amalgamation of traditional e-learning model and capabilities of Web 2.0. It is a supplement to treatment provided by doctors, used for educating patient and equipping them to handle preventive and disease-specific conditions resulting in affirmative patient experience. The contemporary medical practices emphasizes building patient experience and not restricting patient treatment. This chapter explains the need of shifting e-learning focus from the software product design to service design and drawing the comparative model between the two. It reviews existing E-Learning 2.0 practices being used in medical education and recent state-of-the-art technologies including webcasting, virtual learning environment, mobile technology, etc. The focal point of the chapter is how to use technology to promote patient-centered culture.