MLA
Cunningham, Colleen, Il-Yeol Song and Peter P. Chen. "Data Warehouse Design to Support Customer Relationship Management Analysis." Data Warehousing and Mining: Concepts, Methodologies, Tools, and Applications. IGI Global, 2008. 787-809. Web. 8 Dec. 2019. doi:10.4018/978-1-59904-951-9.ch049
APA
Cunningham, C., Song, I., & Chen, P. P. (2008). Data Warehouse Design to Support Customer Relationship Management Analysis. In J. Wang (Ed.), Data Warehousing and Mining: Concepts, Methodologies, Tools, and Applications (pp. 787-809). Hershey, PA: IGI Global. doi:10.4018/978-1-59904-951-9.ch049
Chicago
Cunningham, Colleen, Il-Yeol Song and Peter P. Chen. "Data Warehouse Design to Support Customer Relationship Management Analysis." In Data Warehousing and Mining: Concepts, Methodologies, Tools, and Applications, ed. John Wang, 787-809 (2008), accessed December 08, 2019. doi:10.4018/978-1-59904-951-9.ch049
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