MLA
Pinto, Filipe Mota. "Database Marketing Process Supported by Ontologies: An Oil Company Distribution Network Case Study." Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus, edited by Ricardo Colomo-Palacios, et al., IGI Global, 2012, pp. 189-211. https://doi.org/10.4018/978-1-61350-044-6.ch012
APA
Pinto, F. M. (2012). Database Marketing Process Supported by Ontologies: An Oil Company Distribution Network Case Study. In R. Colomo-Palacios, J. Varajão, & P. Soto-Acosta (Eds.), Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus (pp. 189-211). IGI Global. https://doi.org/10.4018/978-1-61350-044-6.ch012
Chicago
Pinto, Filipe Mota. "Database Marketing Process Supported by Ontologies: An Oil Company Distribution Network Case Study." In Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus, edited by Ricardo Colomo-Palacios, João Varajão, and Pedro Soto-Acosta, 189-211. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-044-6.ch012
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