Decisional DNA and the Smart Knowledge Management System: A Process of Transforming Information into Knowledge

Abstract

Some of the most complicated issues about knowledge are its acquisition and its conversion into explicit knowledge. Nevertheless, among all knowledge forms, storing formal decision events in a knowledge-explicit way becomes an important advance. The smart knowledge management system (SKMS) is a hybrid knowledge-based decision support system that takes information and sends it through four macro-processes: diagnosis, prognosis, solution, and knowledge, in order to build the Decisional DNA of an organization. The SKMS implements a model for transforming information into knowledge by using sets of experience knowledge structure. The purpose of this chapter is to show how decisional DNA is constructed through the implementation of the SKMS. Fully developed, the SKMS certainly would improve the quality of decision-making, and could advance the notion of administering knowledge in the current decision making environment.