MLA
Eickelmann, Nancy. "Defining Meaningful Measures of IT Productivity with the Balanced Scorecard." Information Systems Evaluation Management, edited by Wim Van Grembergen, IGI Global, 2002, pp. 132-145. https://doi.org/10.4018/978-1-931777-18-6.ch008
APA
Eickelmann, N. (2002). Defining Meaningful Measures of IT Productivity with the Balanced Scorecard. In W. Van Grembergen (Ed.), Information Systems Evaluation Management (pp. 132-145). IGI Global. https://doi.org/10.4018/978-1-931777-18-6.ch008
Chicago
Eickelmann, Nancy. "Defining Meaningful Measures of IT Productivity with the Balanced Scorecard." In Information Systems Evaluation Management, edited by Wim Van Grembergen, 132-145. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-931777-18-6.ch008
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